Terms & Conditions
Welcome to Brit Balance. These Terms and Conditions govern your use of our website (britbalance.com) and any services, content, or materials provided by Brit Balance. By accessing or using this website, or by engaging us for services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.
Use of Website
You agree to use this website only for lawful purposes. You may not use this website:
- In any way that breaches applicable local, national, or international laws or regulations.
- To transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material.
- To gain unauthorized access to any part of the site or any systems or networks connected to the site.
Intellectual Property
All content on this site, including but not limited to text, graphics, logos, icons, images, case studies, and software, is the property of Brit Balance or its licensors and is protected by UK and international copyright and trademark laws.
You may not reproduce, distribute, modify, or republish any content from this website without prior written consent from Brit Balance.
Professional Services Disclaimer
Any information provided on this website, including but not limited to case studies, articles, blogs, and service descriptions, is for informational purposes only.
Brit Balance does not provide legal, financial, or tax advice through this website. Consulting services are only rendered under a signed client engagement agreement.
Outcomes described in case studies are based on specific client circumstances and do not guarantee similar results.
Client Engagement
Engaging with Brit Balance requires a signed, written agreement outlining the scope, responsibilities, fees, and deliverables. No professional-client relationship is formed by accessing or using this website. The payment, cancellation, renewal, and refund terms set out below apply to all client engagements unless expressly varied in your signed agreement.
Payment Terms
Fees for our services are set out in your signed engagement agreement or applicable service package (e.g. Fixed Monthly Retainer, Pay-as-you-go/Hourly Rate, or Tiered Package).
Unless otherwise agreed in writing, invoices are payable within 30 days of the invoice date. Payment is only effective when cleared funds are received in our bank account.
We accept payment by bank transfer or card. Retainer and package fees are typically billed monthly in advance; project or hourly work is billed on completion or at agreed milestones.
Where an invoice remains unpaid past its due date, we reserve the right to charge interest on the overdue amount at 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, and to suspend services until outstanding amounts are settled. We will only exercise this right where it is fair and reasonable to do so.
Cancellation
Either party may cancel an ongoing engagement by providing at least 30 days’ written or email notice, unless a different notice period is specified in your engagement agreement. Services continue, and fees remain payable, throughout the notice period.
Where you are a consumer (an individual acting outside the course of a trade, business, craft or profession) and you entered into the contract online, by phone, or away from our premises, you have the right to cancel within 14 days of entering into the contract, in accordance with the Consumer Contracts Regulations 2013. If you expressly ask us to begin work during this 14-day period, a proportionate fee may apply for services already performed if you later cancel.
Renewal
Monthly retainer and package-based services renew automatically at the end of each billing period unless cancelled in accordance with the notice period set out above or in your engagement agreement. We will give reasonable advance notice of any change to pricing that will apply on renewal.
Refunds
Fees for services already performed are non-refundable.
Where a consumer client validly exercises their statutory cancellation right under the Consumer Contracts Regulations 2013 before any work has commenced, we will issue a full refund within 14 days of your cancellation notice.
Refunds outside of the above statutory right, including for partially completed retainer periods, are considered on a case-by-case basis and are not guaranteed.
Third-Party Tools & Integrations
Brit Balance may recommend or implement third-party tools such as Avalara, Oracle NetSuite, or others during client engagements. We are not responsible for the performance, availability, or data handling of any third-party software.
Confidentiality
Brit Balance respects the confidentiality of our clients. However, transmission of data over the internet is never completely secure. By using this website, you acknowledge that Brit Balance cannot guarantee the security of any data transmitted via the site.
Limitation of Liability
To the fullest extent permitted by law, Brit Balance disclaims all liability for any loss or damage, including indirect or consequential loss, arising from your use of this website or reliance on any information provided herein.
Changes to These Terms
We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the website after such changes constitutes your acceptance of the revised terms.
Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English courts.